Support · Bantuan
English
Need help with Mandarin Pathways? Email support@mandarinpathways.com. Include your app version, device model, and a short description of the problem. If it concerns your account, include the email used to sign in. Please do not send your password.
Purchases and subscriptions
In the iOS app, open Account → View plans → Restore purchases to restore an Apple subscription. Manage or cancel the subscription in your Apple account settings under Subscriptions. If access is still missing, email us with the purchase date and the account email used in Pathways; do not send payment card details.
Account and data
Use Forgot password on the sign-in screen to reset your password. You can delete your account in the app under Account → account card → Delete account. You can also read the account deletion instructions. Read the privacy policy and terms in English.
Bahasa Indonesia
Butuh bantuan dengan Mandarin Pathways? Kirim email ke support@mandarinpathways.com. Sertakan versi aplikasi, model perangkat, dan penjelasan singkat masalahnya. Untuk masalah akun, sertakan email yang dipakai untuk masuk. Jangan kirim kata sandi.
Pembelian dan langganan
Di aplikasi iOS, buka Akun → Lihat paket → Pulihkan pembelian untuk memulihkan langganan Apple. Kelola atau batalkan langganan di pengaturan Akun Apple pada bagian Langganan. Jika akses masih belum muncul, kirim tanggal pembelian dan email akun Pathways ke dukungan; jangan kirim detail kartu pembayaran.
Akun dan data
Gunakan Lupa kata sandi? pada layar masuk untuk mengatur ulang kata sandi. Untuk menghapus akun di aplikasi, buka Akun → kartu akun → Hapus akun. Lihat juga petunjuk penghapusan akun, kebijakan privasi, dan ketentuan penggunaan.